Refund policy

Refund & Support Policy

We want you to feel confident and supported in your piano learning journey.

Because our products are digital and delivered instantly (sheet music, MIDI files, tutorials), we normally do not offer automatic refunds. However, we understand that mistakes can happen — whether it’s a duplicate purchase, a misunderstanding, or a technical issue.

If you didn’t receive what you expected, please reach out to us at shop@flabis.com. We’re happy to review your case and will gladly offer a refund or replacement when appropriate.

Our goal is always to ensure that you have access to the right materials and a great experience.